General Electrics IT Implementation essays

General Electric's IT Implementation essays 1. How is GE using Internet technology in its internal and external business processes? InternetWeek,18.dec, 2000, Gary Reiner; "...There are three different areas the Internet has a large impact in GE: the buy side, make side and sell side. On the buy side, we're doing a ton of e-auctioning across the board. We're putting so much of what we do on the Web regarding interacting with our suppliers and regarding negotiations. And that is changing how we think about sourcing. (...)On the buy side, we separate the world into the negotiation process and the transaction process. There are three areas on the sell side, and we're trying to get more productivity out of all three. There's the actual taking of the order. There's providing through the Web all of the information surrounding the orderorder status, track and trace information, stock availability, the ability to configure complex orders. And then additional value-added customer services that were traditionally provided either through call centers or not provided at all are now provided on the Web through something we call Wizards. On the sell side, it's had a very big impact on GE Plastics. It's had a very big impact on some of the capital businesses, like fleet services. It's having a big impact on the parts side of our heavy equipment businesses. It's having a big impact at NBC, obviously, and CNBC.com and all the Internet investments that we've made there. (...) On the sell side, it's a combination of Web ordering, EDI and fax-to-EDI, depending on what our customers want to do. And on the make side, what we're really getting excited about is the shutting down of traditional processes. We're learning that the only way you really take advantage of all of the Web technology is by giving people only one choice in how you do it - the most productive and efficient way. The challenge is to coordinate e-business endeavors among GE's 20 far-flung units, including Appliances, Air...